All custom products made to order including acoustic movie posters, concession stands, poster frames, marquee products, etc... are custom made to order and orders of these products are final. We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return. Regarding shipping damage: please review all packaging before accepting your order from the shipper. Do not accept damaged product from the shipper. In order for a customer to receive a replacement for damaged product due to shipping damage, we will require photo documentation of the damaged product including any and all box damage. Shipping charges for the return of damaged product will be the sole responsibility of the customer. Any and all other reasons for return will be evaluated on a case by case basis and their disposition will be at our sole discretion. Any and all returns will require return authorization.