Order cancellation requests must be made via email by simply replying to your order confirmation email within the first 3 days after order placement. No refunds will be processed after 3 days have passed because the process of producing your order has begun and no refunds are given for products that are custom made to order. If an order is cancelled within the acceptable time window you will receive a complete payment refund via PayPal minus the PayPal transaction fee that was charged us for the order now being cancelled. PayPal no longer refunds this charge and we will not refund that portion back with your refunded order payment. This can be up to 4% of your order payment based on the charge made by PayPal during order processing.